Training & Support
Updated: Aug 17
Welcome to your BrokerBridge training hub. This is where you will find recordings of our owner sessions, details on our live Office Hours calls, and the right place to reach us when you need help
We're Launching BrokerBridge Office Hours
BrokerBridge Office Hours is an open, online call for franchise owners and staff across DLC, MA, and MCC. There is no agenda and nothing to prepare.
Franchise owners, and their staff members are all welcome to drop in, stay as long as they need, and leave once their questions are answered. Our first session is Wednesday, August 19, 2026.
Office Hours runs for one hour, twice a week:
Wednesdays at 10:00 AM ET
Thursdays at 3:00 PM ET
Training Questions
Use this address for questions about how to use BrokerBridge, what something means, or how to complete a step in the checklist. Also use it if you did not receive your invite, or if you cannot log in.
Examples:
How do I confirm my personal information?
What does this checklist item mean?
How do I invite a new agent?
I didn't receive my invite.
I can't log in.
Technical Issues
Email: brokerbridge-support@dlcg.ca
Use this address if something on BrokerBridge is not working the way it should. Errors, broken pages, missing data, or features behaving unexpectedly.
Examples:
I'm getting an error when I click Save.
The page won't load.
My data is showing incorrectly.
A feature isn't working the way the guide says it should.
Not Sure Which One to Use?
When in doubt, send your questions/requests to brokerbridge-training@dlcg.ca and we will route it to the right team.
Up Next: Setting Up Your Authenticator
Every BrokerBridge account is protected by an authenticator app. Here's how to install one and why it matters - you'll connect it to your account during your first login.
Want more detail on the platform itself? Our Frequently Asked Questions page answers what franchise owners ask us most.
Last Updated: August 13, 2026.